Wirtschaftswissenschaften
Campus Koblenz
Konrad-Zuse-Straße 1
DE - 56075 Koblenz
DE - 56075 Koblenz
- Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David B. et al. - The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis
Christ-Brendemühl, Sonja; Schaarschmidt, Mario - Frontline backlash: service employees’ deviance from digital processes
Christ-Brendemühl, Sonja; Schaarschmidt, Mario